Airport Industria, Cape Town, South Africa
Job Description
An online retailer is recruiting an Online Shop Administrator to join their team. In this role, you will be responsible for a variety of tasks, including customer service, order processing, inventory management, and warehouse organisation. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple tasks efficiently. Experience with inventory management systems and e-commerce platforms is highly preferred. Full-time in-office, Monday to Thursday 8 am to 5 pm and Fridays 8 am to 4 pm.
Responsibilities:
- Maintain a clean and organised warehouse and factory shop.
- Provide excellent customer service to both in-store and online customers.
- Process online orders efficiently and accurately.
- Manage inventory levels and ensure timely stock replenishment.
- Coordinate shipping and logistics for online orders.
- Handle customer inquiries by email and resolve issues promptly.
- Assist with administrative tasks, such as invoicing and reporting.
Requirements
Education:
• Matric or equivalent
• Diploma or certificate in administration, customer service or similar
Experience:
• Minimum 1-2 years of experience in an administrative, e-commerce, or customer service role
• Familiarity with inventory management systems (e.g., Cin7 Inventory) and e-commerce platforms (e.g. WooCommerce)
• Experience in liaising with courier companies and handling export documentation is an advantage
Technical Skills Required:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong understanding of e-commerce tools, platforms, and workflows
• Basic accounting knowledge for invoicing and processing orders
Soft Skills:
• Excellent written and verbal communication skills
• Strong organisational and time management skills to handle multiple tasks simultaneously
• Customer-focused with a professional and friendly personality
Key Attributes:
• Attention to detail, especially when handling invoices, waybills, and stock counts
• Proactive problem-solving skills to resolve customer queries efficiently
• Reliable, self-motivated, and able to work independently while collaborating effectively with the team
Benefits
Permanent opportunity
Full-time in-office, Monday to Thursday 8 am to 5 pm and Fridays 8 am to 4 pm.
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