Remote – South Africa
Job Duck is hiring a virtualCase Manager – SOUTH AFRICA
Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.Role Overview:
As a Case Manager, you will play a vital role in researching, collecting, and organizing documentation for the cases you will manage.
Gross monthly compensation: 19,687.50 South African Rand.
Duties and responsibilities will include, but are not limited to the following:
- Setting up appointments with and interviewing clients.
- Collecting all possible documentation, evidence and information to build a client’s case.
- Generating a weekly/monthly report with results for all assigned tasks.
- Verifying insurance documentation and order medical records from providers.
- Communicating with clients and providers.
- Maintaining organized case files.
- Reading and reviewing documentation to flag issues.
- Utilizing the Firm’s software.
To be considered for this opportunity, you should have the following:
- 1 year of related experience and a Bachelor’s degree.
- Advanced/native-level English skills (both written and spoken).
- Ability to thrive in a fast-paced environment.
- Exceptional organizational abilities.
- Meticulous attention to detail.
- Outstanding written and verbal communication.
- Exceptional multitasking and prioritization skills.
- Tech-savviness.
- Flexibility and adaptability.
- Commitment to confidentiality.
- Your own PC or laptop, headset, and high-speed internet (minimum 30mb/s).
- A quiet, private workspace.
We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!
Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.
Please keep an eye on your email and WhatsApp for the next steps, as we’ll assign someone to guide you through the application process. Be sure to check your spam folder as well.
TIPS:
Highlight Achievements, Not Just Duties
Instead of listing your job responsibilities, focus on what you’ve accomplished in previous roles. Quantify your achievements with numbers or metrics when possible, such as increasing sales by a percentage or improving efficiency in a process. This makes your CV stand out and demonstrates your impact.
For example, instead of saying, “Handled customer inquiries,” write, “Resolved over one hundred customer inquiries weekly, achieving a 95% satisfaction rating.” This gives recruiters a clearer idea of your contributions and capabilities.