location Gauteng, Johannesburg
End Date: February 21, 2025
Job PurposeProvide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders.
ResponsibilitiesClient & Customer Management
Handle queries from internal and external customers within set SLAs and in line with standard operating procedures. Request relevant documents from customers.
Stakeholder Engagement
Support stakeholder engagement by arranging actions, meetings, and events.
Administration
Ensure document management process is managed within SLA and in accordance to the standard operating procedures. Monitor outstanding salvage and ensure correct status is applied to the Auction nation system. Handle exceptions in accordance with standard operating procedure and record the reason for exceptions. Appoint service providers in accordance with the standard operating procedures. Ensure salvage processes are performed on the as400 in accordance with the standard operating procedure.
Document and Data Management
Request registration documents from customers and finance companies. Receive, file, document and distribute registration documents to the salvage provider once received. Ensure accurate record keeping during the salvage process.
Data Collection & Analysis
Collate and analysing information for management and financial reporting.
Work Scheduling and Allocation
Organise own work schedule in order to get the job done.
Supervise junior administrators and assign short-term tasks to others if necessary.
Operational Compliance
Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
EducationSchool Grade 12 (Required)
Experience1-2 years in an administrative role.