Job Description

To ensure client retention by providing after-sales service in an inbound contact centre environment, in compliance with strict regulations

Hello Future Junior Client Service Agent

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in WesBank – Motor Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

“Please note that the successful candidate will be contracted via one of our trusted third-party agencies as this is a Temp Role”

Are you someone who can:

Contribute to cost efficiencies through responsible utilisation of work-related resources
Contribute to teamwork and inclusivity within own team
Identify and utilise opportunities to assess and improve own performance
Uses technical know-how to identify, solve and escalate problems
Handles the after-sales process for multiple channels and brands to ensure client retention
Ensure operational excellence through the delivery of work processes according to defined quality standards
Provides exceptional customer service when interacting with internal and external customers
Delivers customer service through adherence to quality service standards

You will be an ideal candidate if you have:

At least one year experience in call centre
Matric and higher qualifications.
A variety of languages and cultures, especially Tswana, Tsonga, and Afrikaans

You will have access to:

Opportunities to network and collaborate.
A challenging working environment
Opportunities to innovate.

We can be a match if you are:

Digitally Dexterous

Apply now if you are interested in taking the next step. We look forward to engaging with you!

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

#Post

#WesBank

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.20/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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