Customer Service Representative
Fully Remote | South Africa-Based
Monday to Friday, 8 AM – 4 PM UK Time
R25,000 per month
Job Overview
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide high-quality support via phone, email, and chat, assisting customers with inquiries, troubleshooting basic issues, and ensuring customer satisfaction. If you have strong communication skills and enjoy helping others, this is a great opportunity to build a career in customer service!
Key Responsibilities
- Handle inbound and outbound customer interactions professionally.
- Respond to inquiries via phone, email, and chat in a timely manner.
- Assist customers with product and service-related questions.
- Troubleshoot and resolve basic issues efficiently.
- Maintain accurate customer records and update databases as needed.
- Deliver excellent customer service to enhance customer satisfaction and retention.
Requirements
- Excellent communication and problem-solving skills.
- No prior experience needed; comprehensive customer service training provided.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Stable internet connection and a quiet workspace for remote work.
- Strong attention to detail and ability to multitask effectively.