Mission
Purpose
- To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved.
- To ensure customer safety at a station.
- To follow standards and practices at the station level.
- To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.
Principal Accountabilities
- To ensure the safe operation of the station.
- To ensure the application of the appropriate safety standards for service delivery.
- To participate in the investigations into station operational incidents.
- Cash handling.
Specific Responsibilities
- Serves as first point of contact with customers
- Selling tickets to customers during revenue service.
- Cash handling
- Information & Customer handling (verify validity of tickets; forward complaints to CSO)
- Follow, in a strict adherence, the safety rules and procedures.
- Restart, control and monitor equipment and systems according to the operation procedures.
- Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators).
- Ensure that the outsourced station cleaning services comply with their duties.
- Handle incidents and emergencies.
- Report to the OCC Manager, incidents or activities likely to affect passenger flow.
- Any other duties as assigned.
Profile
Educational Level
- Grade 12 with maths and or accounting
Years of Experience
- At least 2 years’ customer service experience.
Other Technical/ Professional Skills/Qualifications
- Numeracy and Literacy skills
- Basic Computer skills
Desirable Traits
- Possess communication skills (Verbal and written)
- Relationship building skills.
- Adherence to Company procedures
- Mentally reacting quickly to emergency situations.
Closing date is 14th May 2025
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