Job Overview
Business Segment: Personal & Private Banking
Location: ZA, Kwa – Zulu Natal, Hibiscus, Amanzimtoti
Job Type: Full-time
Job Description
To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
Qualifications
Minimum Qualifications
- Secondary/High school/A levels/Matric
- NQF Level 5
Experience
- Branch Operations
- 1-2 years Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
- Familiar with the legal aspects regarding cash handling.
- Knowledge of the functions of other departments within the branch.
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Examining Information
Technical Competencies
- Banking Process & Procedures
- Application & Submission Verification (Business Banking)
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)