Job Description
- SalaryR18 000 – R20 000
This is a remote position.
We are looking for a dedicated and detail-oriented remote Customer Service Representative to join our team. This role is ideal for someone who is passionate about delivering exceptional customer support, has excellent communication skills, and thrives in a fast-paced, remote-working environment. You will play a key role in ensuring our clients and candidates receive professional, efficient, and friendly support. This is a full-time, remote role. Hours: 8:00 – 16:00.
Key Responsibilities
- Handle inbound and outbound customer queries via email, phone, and online chat.
- Assist clients and candidates with platform navigation, application processes, and general inquiries.
- Troubleshoot and resolve customer issues, escalating where necessary.
- Maintain accurate customer records and update the CRM system.
- Support the recruitment team with ad-hoc administrative tasks such as document management and data entry.
- Ensure a professional and positive customer experience at all times.
- Work closely with internal teams to improve processes and enhance service delivery.
Start date 24 March.
Requirements
Key Skills & Experience Required
- Impeccable English spoken and written
- Previous experience in a customer support, administrative, or recruitment-related role.
- Previous experience in responding to social media comments.
- Strong written and verbal communication skills, with an excellent telephone manner.
- Exceptional problem-solving skills with a customer-first mindset.
- High attention to detail and ability to multitask.
- Proficiency with CRM systems, email platforms, and online chat tools.
- Ability to work independently and manage time effectively in a remote environment.
Personality Traits for Success
- Extremely patient – able to handle high volumes of queries with a calm approach.
- Level-headed – stays composed under pressure and manages difficult situations professionally.
- Empathetic yet able to detach – understands customer frustrations but does not take interactions personally.
- Firm in a professional manner – able to set boundaries and uphold company policies while remaining courteous.
- Friendly and approachable – ensures customers feel heard and valued.
- Excellent communicator – possesses strong telephone etiquette and professional written communication skills.
Benefits
- Be part of a high-performance and purpose-driven team.
- Enjoy the flexibility of remote work.
- Opportunity to grow within a supportive and professional environment.